Each member of the 3SA Swiss Self-Storage Association:

  1. Manages a self-storage facility with individual, secure premises, protected from the view of others, to which only the customer or persons authorised by the customer have access;
  2. Manages a reliable, monitored access control system for entering and leaving the building;
  3. Protects storage premises with an alarm system that alerts surveillance staff in the event of an intrusion outside opening hours.
  4. Provide clean, dry, adequately ventilated storage rooms that are frost-free and condensation-free;
  5. endeavour to prevent the spread of parasites, rodents and other vermin in the facilities
  6. Manages depots that comply with local building and personal safety regulations. The Self-Storage facility must be equipped with an automatic fire detection system that alerts the fire brigade in the event of a fire;
  7. Use energy rationally and behave in an environmentally friendly manner;
  8. Maintain all technical installations as recommended to avoid accidents;
  9. Makes the infrastructure and trolleys for transporting goods available to customers free of charge;
  10. Offers all potential customers a service that meets their needs and provides full information on the size of the premises, rates and rental period. Provides information on prohibited goods;
  11. Checks the customer's identity before offering a contract (copy of a valid identity document) and endeavours to avoid any illegal or criminal activity in the self-storage facility;
  12. Respond promptly to any complaints and try to find an amicable solution to any disputes;
  13. Undertakes to comply with data protection provisions and does not give out any information about customers and their tenancy;
  14. Employs friendly and helpful staff who endeavour to facilitate the administrative process.